Powersport Parts FAQ

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by Powersport Parts to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

If you have requested a Powersport Parts brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from Powersport Parts, please contact us via email at . Include your name and mailing address and email address. You will be removed from any future mailings.

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Powersport Parts offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Powersport Parts takes great pride in having you as a customer and we will ensure your privacy as a customer. Powersport Parts does not sell or exchange names or any other information about our customers with third parties.

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

www.powersportparts.net does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Powersport Parts seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Powersport Parts reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

If you are a registered member at Powersport Parts, you can change your personal information at any time by updating your information at check-out.

We welcome your comments and questions about privacy. Please send email to sales@powersportparts.net.

We are confident that your visit to Powersport Parts is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 512.980.3011.

Most orders ship within 24-48 hours and arrive within 5-7 business days. We do not ‘hold’ or ‘sit on’ orders for any extended period of time. We ship it as soon as we absolutely can and provide tracking numbers to all of our customers. We also offer several express shipping options if you need it sooner.

You have 30 days from the invoice date to request a return. Please email customer service for an RMA number and return address at sales@powersportparts.net

Absolutely. We ship to APO addresses on a daily basis, however, some items can be oversized and will not be eligible for shipping. We will contact you directly with any issues. Thank you for your service!

Our inventory is dynamic and changes every day. These changes are reflected on the site. If it allows you to add the item to your cart and purchase, we are showing it to be in stock!

At this time, we are only shipping to the lower 48 US States

One retail location in Austin, Texas serves as our home office and secondary warehouse. Please note that not all products on our website are available for pickup at our store. Please email sales@powersportparts.net before making the order so we confirm the item is in stock at Powersport Parts Austin Retail location.

We offer a no-hassle 30-day refund/exchange program. Please see our return policy (make link) for full details.

Without a doubt. We engage in only the safest online business practices including security and encryption that is second to none. Your information stays private.

Powersport Parts constantly monitors competitors, Amazon, eBay as well as other sources to ensure we are offering our customers the best combination of pricing, availability and service. We want to be your trusted source to get parts from!

All of our items have fitment available where applicable. In the rare case an item does not show fitment, please contact us via phone or e-mail for clarification. Sometimes items are so new or rare, the manufacturer doesn't provide us with the data up-front!

We do price match most of the time. Each price match is based on a number of factors that our customer service team can assist you with. Please call or e-mail us for a price match.

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, PowersportParts, LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. PowersportParts, LLC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. PowersportParts, LLC does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a PowersportParts, LLC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

In the event that a PowersportParts, LLC product is mistakenly listed at an incorrect price, PowersportParts, LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. PowersportParts, LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, PowersportParts, LLC shall issue a credit to your credit card account in the amount of the incorrect price.

All trademarks, service marks and trade names of PowersportParts, LLC used in the site are trademarks or registered trademarks of PowersportParts, LLC

In an attempt to provide increased value to our visitors, PowersportParts, LLC may link to sites operated by third parties. However, even if the third party is affiliated with PowersportParts, LLC, PowersportParts, LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of PowersportParts, LLC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, PowersportParts, LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by PowersportParts, LLC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

PowersportParts, LLC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, PowersportParts, LLC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, PowersportParts, LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to PowersportParts, LLC in its sole discretion.

PowersportParts, LLC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to PowersportParts, LLC.

Your use of this site shall be governed in all respects by the laws of the state of Texas, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of PowersportParts, LLC products) shall be in the state or federal courts located in Williamson County, Texas. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of PowersportParts, LLC products) must be commenced within one (1) year after the claim or cause of action arises. PowersportParts, LLC's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. PowersportParts, LLC may assign its rights and duties under this Agreement to any party at any time without notice to you.

PowersportParts, LLC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if PowersportParts, LLC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

You agree to indemnify, defend, and hold harmless PowersportParts, LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of PowersportParts, LLC. The collective work includes works that are licensed to PowersportParts, LLC. Copyright 2012, PowersportParts, LLC ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with PowersportParts, LLC or purchasing PowersportParts, LLC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with PowersportParts, LLC or to purchase PowersportParts, LLC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by PowersportParts, LLC. You further agree not to change or delete any proprietary notices from materials downloaded from the site.